Frequently Asked Questions
Everything you need to know about shopping with Steel Cuts.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, Steel Cuts ships to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all our premium hardware and tools come with a 1-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.